Global Experience Excellence Awards

Awards Powered by Measurement and Validation, Not Marketing

Recognising measured excellence in Customer, Employee and Patient Experience.

Powered by the Experience Excellence Index (developed by ICXI www.icxi.com)

A Different Standard of Recognition

Most awards rely on written submissions, panel judging and marketing narratives. The Global Experience Excellence Awards are different. Recognition is based on structured benchmarking performance through the Experience Excellence Index (EEI).

  • No Submissions

  • No Judging Panels

  • No Entry Essays

Excellence is measured, validated and recognised.

How the Awards Work

1. Complete the Experience Excellence Index (EEI)

Organisations undertake the structured maturity assessment relevant to Customer Experience (CX), Employee Experience (EX) or Patient Experience (PX). Apply NOW

2. Receive Your Maturity Score

A 0–100 performance index and maturity level are generated based on structured evaluation criteria.

3. Validation Review (Where Applicable)

Top-tier performers will undergo structured validation to confirm evidence and scoring integrity.

4. Qualification & Recognition

Eligible organisations are recognised at national and global levels during the annual Awards cycle.

Recognition is earned through performance — not presentation.

Performance Levels

  • Foundation

  • Evolving

  • Pioneering

  • Outstanding

  • Exemplary

Global & National Recognition

Global recognition is reserved for organisations demonstrating systemic excellence.

  • National recognition programmes

  • Sector-based recognition

  • Regional distinctions

  • Global Excellence recognition

Powered by the Experience Excellence Index

The Global Experience Excellence Awards are based exclusively on the Experience Excellence Index (EEI), developed by ICXI.

EEI is a structured organisational maturity benchmark integrating governance, behavioural science, operational reliability and digital trust disciplines.

Full methodology and technical documentation are available via ICXI.

Annual Awards Ceremony

Recognised organisations are invited to participate in the annual Global Experience Excellence Awards event.

The ceremony brings together leaders from across sectors to acknowledge measurable performance excellence.

Details of the upcoming ceremony will be published in advance of each awards cycle.

Who Should Participate?

  • Corporates and multinationals

  • Government entities and public authorities

  • Healthcare providers and systems

  • Financial institutions

  • SMEs and growing enterprises

  • Any organisation committed to measurable excellence is eligible to participate through the EEI framework.

Measure. Validate. Be Recognised.

Begin with the Experience Excellence Index assessment.